Official IT Providers For The Australian Open

 

 

Tech Patrol, in my opinion, has been amazing through the entire event, not only the company staff but the recommended solution. I know the team didn't have any service issues at any level, payment options were great and Paul [CEO] himself came to the event which gave us the peace of mind that it would be a smooth event.

- PGA Australia

 

 

Introduction

The Emirates Australian Open, owned and run by Golf Australia, is the oldest and most prestigious golf tournament on the PGA Tour of Australasia. This year’s tournament saw Tech Patrol as the go-to IT provider across all 4-days of the event, making sure everyone from organisers, media, TV broadcast, players and their caddy’s and course staff are covered from top to bottom at the Lakes Golf Club in Sydney, NSW. This case study will demonstrate some of Tech Patrol’s involvement and how we were able to make sure all the technology to run a successful event were covered without any hiccups.

Australian Open

 This year’s Australian Open was held at The Lakes Golf Club. Founded in 1928, The Lakes Golf Club is one of Australia’s pre-eminent private clubs and one of the leading major tournament venues in Australia. This year (2018) The Lakes once again was host to the world’s best golfers as they competed in the 103rd playing of the Emirates Australian Open.

The Sydney Lakes Golf Club is one of the few clubs in the country to have successfully combined world-class facilities and services as a leading prestigious private golf club, whilst also regularly hosting major golfing tournaments.

The Lakes has hosted many prestigious tournaments over the years, The Lakes layout is regarded as an imposing championship venue. Wind, 96 bunkers, sandy wastelands, and of course many water hazards are features of this historic course and are all items that Tech Patrol had to overcome when we implemented an end-to-end wireless network throughout the course.

Tech Patrol has been operating as the complete IT solutions provider for the Emirates Australian Open for over 6 years now at various venues including The Australian Golf Club and The Royal Sydney Golf Club and this is a credit to our staff, and all-around architecture of the solution designed by our CEO Paul Chait.

The Lakes Golf Club
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With this year's 2018 Australian Open, we had the following technology objectives to cove:

Objectives

  1. Provider an unlimited 100M symmetrical corporate grade Internet service,
  2. Provide wired and wireless networking to 100 members of the media, scoring personnel, tournament organisers, TV production companies for clear broadcasting, Internet for all players and their caddys, and finally to the hundreds of volunteers.
  3. Send live scoring data updates to the 5 leaderboards and 2 big screen TV'a around the course.
  4. Provide VoIP telephony along with microwave network to all key areas.

Challenges

  1. No decent copper or fibre services in the vicinity
  2. A mass area, with the course laid out across 2 sides of a major highway.
  3. Many Trees and other obstacles were other challenges.
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Internet

The Lakes Golf Club is located in an area where there is no NBN and no fibre access. The distance from exchange to the club for copper services is more than 3kms would only provide a maximum of 12Mbps. This brought a challenge where if we were to put out 4G dongles across the course for mobile data access this would ultimately overload the mobile tower with the thousands of spectators also using this service. Instead, we opted for a wireless fibre alternative for business broadband communications which is known as a ‘Wireless Fibre’ or a ‘Microwave link’. 

A wireless microwave service is a narrow beam point-to-point technology that can provide extremely reliable, high-capacity wireless communications which is exactly what the tournament needed. The Microwave supplies high rate symmetric speeds via an outdoor microwave transmitter that is installed on the roof of the premises requiring the Internet service and pointing to a similar device setup on a building anywhere up to around 30KM away with a clear line of a site known as LOS. The remote building would therefore have a fixed fibre service connecting to the Internet.

 

For the Internet service for the tournament this year, we used Ubiquiti devices for the point to point on both ends of the microwave link. The remote end connecting to a gigabit Vocus fibre service.  

Ubiquiti Networks is an American technology company specialising in wired and wireless networking products and continues to disrupt the wireless broadband market with revolutionary technology at breakthrough pricing. 

We chose Ubiquiti for their state of the art solutions which we knew could hold and cover the entire Lakes Golf Club if implemented correctly.

Tech Patrol

By applying the Ubiquiti airFibre 5X on the roof of the club house we were able to utilise it’s innovative, weatherproof design and secure pole-mounting which is used to maintain the precise position for the dish during harsh outdoor conditions, conditions that were seen at day-3 of the event this year. Its protective shroud helps protect cables and connectors from the elements and the integrated radome shields the radio from the environment.

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This image shows the line of site from the clubhouse roof to the remote building that we connected to which was around 1.6kms in the distance.

Technology Used

Local Area Network

Once we had a reliable high-speed Internet service coming into the clubhouse, we now had the challenge of extending this across the venue tor each particular points that were set up to run the tournament such as the Media Centre, Tournament office, Registration, Players lounge, Transport office, volunteers' stations, merchandising stalls, TV production, security and first aid and the list goes on. 

With the number of points and distances involved, this, of course, would have been difficult to run over ethernet or fibre, so we also used a high-speed wireless gigabit+ performance technology also with Ubiquiti which provided a solid LAN across the venue.

To make sure the entire event was covered from a 360 all-round point of view we implemented a Point to MultiPoint wireless technology with the Main MultiPoint device also on the clubhouse roof being the patented Ubiquiti airPrism device was used to isolate signals within the operating channel to increase capacity for a faster, more scalable, carrier-class network.

Coupled to the airPrism we then attached an Omnidirectional airMAX antenna which is a carrier-class 2x2 dual-polarity MIMO omnidirectional antenna designed to seamlessly integrate with Ubiquiti Rocket radios.

Tech Patrol - Ubiquiti
Rocket Prism
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rocket5-ac-prism-features-filtering

Around the course

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Featuring high performance and innovative mechanical design, the LiteBeam 5AC Gen 2 is versatile and cost-effective to deploy The LiteBeam 5AC Gen 2 directs RF energy in a tighter beamwidth. With the focus in one direction, the LiteBeam 5AC Gen 2 blacks or spatially filters out noise, so noise immunity is improved. This feature is especially important in an area crowded with other RF signals of the same or similar frequency.

With a breakthrough industrial design featuring the freedom of three-axis alignment, this device is able to be assembled in seconds - no tools needed apart from a single wrench for pole mounting.

The LiteBeam AC provides 23dBi of gain for long-distance connectivity and uses a directional antenna pattern for improved noise immunity which you can see from the diagram below.

Tech Patrol
Tech Patrol

Benefits of Tech Patrol Microwave Benefits:

  • Flexible and scalable - we make sure all of our clients' needs are addressed at the start and planned for the future. 
  • Highly reliable technology with a guaranteed 99.9% uptime. 
  • Superfast, same day, upgradable.
  • Peace of mind with industry grade service level agreements (SLA).
  • Direct account manager.
  • 24/7 Australian based technicians available. 

Summary

If you're interested in any of the solutions we have written about or you can't get a fibre connection within your building or across your location, contact us.