True Managed Technology Services

Tech Patrol
Managed IT Services

ENDPOINT

Computers & Laptops

 

   

  • System Monitoring and alerting
  • System Documentation
  • OS Updates & Patching
  • AV Software Updating
  • Malware Scanning
  • System & Disk Optimisation
  • Remote Technical Support
  • Onsite Support / Callout
  • Hardware Vendor Liaison
  • Emergency loan PC/Laptop

Essentials

$10 / mth

  • System Monitoring and alerting 24x7
  • System Documentation Included
  • OS Updates & Patching Weekly
  • AV Software Updating Daily
  • Malware Scanning Weekly
  • System & Disk Optimisation -
  • Remote Technical Support Billed (time labour)
  • Onsite Support / Callout Billed (time labour)
  • Hardware Vendor Liaison Billed (time labour)
  • Emergency loan PC/Laptop -

Standard

$25 / mth

  • System Monitoring and alerting 24x7
  • System Documentation Included
  • OS Updates & Patching Weekly
  • AV Software Updating Daily
  • Malware Scanning Weekly
  • System & Disk Optimisation -
  • Remote Technical Support Included
  • Onsite Support / Callout Billed (time labour)
  • Hardware Vendor Liaison Billed (time labour)
  • Emergency loan PC/Laptop -

Platinum

$50 / mth

  • System Monitoring and alerting 24x7
  • System Documentation Included
  • OS Updates & Patching Weekly
  • AV Software Updating Daily
  • Malware Scanning Weekly
  • System & Disk Optimisation Weekly
  • Remote Technical Support Included
  • Onsite Support / Callout Included
  • Hardware Vendor Liaison Included
  • Emergency loan PC/Laptop Included

VIRTUAL SERVER HOSTS

VMware, Citrix, Hyper-V

 

   

  • Server Hosts / Hypervisor (Physical)
  • System Documentation
  • System Monitoring and alerting
  • Firmware Updates
  • Remote Technical Support
  • Onsite Support / Callout
  • Emergency loan Server

Essentials

N/A / mth

  • Server Hosts / Hypervisor (Physical) -
  • System Documentation -
  • System Monitoring and alerting -
  • Firmware Updates -
  • Remote Technical Support -
  • Onsite Support / Callout -
  • Emergency loan Server -

Standard

$50 / mth

  • Server Hosts / Hypervisor (Physical) Server Hosts / Hypervisor (Physical)
  • System Documentation System Documentation
  • System Monitoring and alerting System Monitoring and Alerting
  • Firmware Updates Firmware updates
  • Remote Technical Support Remote Technical Support
  • Onsite Support / Callout Onsite Support / Callout
  • Emergency loan Server Emergency loan Server

Platinum

$100 / mth

  • Server Hosts / Hypervisor (Physical) Server Hosts / Hypervisor (Physical)
  • System Documentation System Documentation
  • System Monitoring and alerting System Monitoring and Alerting
  • Firmware Updates Firmware Updates
  • Remote Technical Support Remote Technical Support
  • Onsite Support / Callout Onsite Support / Callout
  • Emergency loan Server Emergency loan Server

SERVERS

Operating System (Physical or Virtual)

 

   

  • System Monitoring and alerting
  • System Services Monitoring
  • Server Log Monitoring
  • System Documentation
  • AV Software Updating
  • Malware Scanning
  • System & Disk Optimisation
  • OS Updates & Patching
  • Remote Technical Support
  • Onsite Support / Callout
  • Vendor Liaison
  • Emergency loan Server

Essentials

N/A / mth

  • System Monitoring and alerting -
  • System Services Monitoring -
  • Server Log Monitoring -
  • System Documentation -
  • AV Software Updating -
  • Malware Scanning -
  • System & Disk Optimisation -
  • OS Updates & Patching -
  • Remote Technical Support -
  • Onsite Support / Callout -
  • Vendor Liaison -
  • Emergency loan Server -

Standard

$100 / mth

  • System Monitoring and alerting System Monitoring and Alerting
  • System Services Monitoring System Services Monitoring
  • Server Log Monitoring Server Log Monitoring
  • System Documentation System Documentation
  • AV Software Updating AV Software Updating
  • Malware Scanning Malware Scanning
  • System & Disk Optimisation System & Disk Optimisation
  • OS Updates & Patching OS Updates & Patching
  • Remote Technical Support Remote Technical Support
  • Onsite Support / Callout Onsite Support / Callout
  • Vendor Liaison Vendor Liaison
  • Emergency loan Server Emergency loan Server

Platinum

$150 / mth

  • System Monitoring and alerting System Monitoring and Alerting
  • System Services Monitoring System Services Monitoring
  • Server Log Monitoring Server Log Monitoring
  • System Documentation System Documentation
  • AV Software Updating AV Software Updating
  • Malware Scanning Malware Scanning
  • System & Disk Optimisation System & Disk Optimisation
  • OS Updates & Patching OS Updates & Patching
  • Remote Technical Support Remote Technical Support
  • Onsite Support / Callout Onsite Support / Callout
  • Vendor Liaison Vendor Liaison
  • Emergency loan Server Emergency loan Server

Microsoft Exchange

Server Add-on

 

   

  • Mailbox Management
  • Remote Technical Support
  • Defrag Mailstore database (on premise)

$50 / mth

  • Mailbox Management Included
  • Remote Technical Support Included
  • Defrag Mailstore database (on premise) Half Yearly

SQL

Server Add-on

 

   

  • SQL Server Maintenance
  • System Monitoring and Alerting

$50 / mth

  • SQL Server Maintenance Included
  • System Monitoring and Alerting 24x7

Terminal Server

Remote Desktop Services Add-on

 

   

  • Terminal Server User Management
  • Remote Technical User Support

$15 / mth

  • Terminal Server User Management Included
  • Remote Technical User Support Included

CLOUD COLLABORATION

Office 365, Gsuite

 

   

  • Remote Technical Support
  • Access and Mail Flow Issues
  • Device Configuration
  • Item Recovery and Archival
  • Application Support

Essentials

N/A / mth

  • Remote Technical Support -
  • Access and Mail Flow Issues -
  • Device Configuration -
  • Item Recovery and Archival -
  • Application Support -

Standard

$5 / mth

  • Remote Technical Support Included
  • Access and Mail Flow Issues Included
  • Device Configuration Included
  • Item Recovery and Archival Included
  • Application Support Billed (time labour)

Platinum

$10 / mth

  • Remote Technical Support Included
  • Access and Mail Flow Issues Included
  • Device Configuration Included
  • Item Recovery and Archival Included
  • Application Support Included

NETWORK DEVICES

Printers, Switches, UPS

 

   

  • Asset Management
  • Connection Availability Monitoring
  • Remote Technical Support
  • Onsite Support / Call Outs
  • Network Loan Devices

Essentials

N/A / mth

  • Asset Management -
  • Connection Availability Monitoring -
  • Remote Technical Support -
  • Onsite Support / Call Outs -
  • Network Loan Devices -

Standard

$15 / mth

  • Asset Management Asset Management
  • Connection Availability Monitoring Connection Availability Monitoring
  • Remote Technical Support Remote Technical Support
  • Onsite Support / Call Outs Onsite Support / Calls Outs
  • Network Loan Devices Network Loan Devices

Platinum

$25 / mth

  • Asset Management Included
  • Connection Availability Monitoring Included
  • Remote Technical Support Included
  • Onsite Support / Call Outs Included
  • Network Loan Devices Included

RECOVERY

Backup & Disaster Recovery

 

   

  • Asset Management
  • Connection Availability Monitoring
  • Remote Technical Support
  • Onsite Support / Call Outs
  • Network Loan Devices

Essentials

N/A / mth

  • Asset Management -
  • Connection Availability Monitoring -
  • Remote Technical Support -
  • Onsite Support / Call Outs -
  • Network Loan Devices -

Standard

$100 / mth

  • Asset Management Daily
  • Connection Availability Monitoring Daily
  • Remote Technical Support Monthly
  • Onsite Support / Call Outs -
  • Network Loan Devices -

Platinum

$150 / mth

  • Asset Management Daily
  • Connection Availability Monitoring Daily
  • Remote Technical Support Monthly
  • Onsite Support / Call Outs Weekly
  • Network Loan Devices 6 Monthly

SECURITY

Network Security

 

   

  • System Documentation
  • Connection Monitoring
  • Critical Event Alerting
  • Eventlog Review
  • Firmware Updates
  • Configuration Backup
  • Remote Technical Support
  • Onsite Support / Callout
  • Detailed Usage Reporting
  • Emegency loan Firewall
  • 3rd Party Network Penetration Testing

Essentials

$50 / mth

  • System Documentation Included
  • Connection Monitoring 24x7
  • Critical Event Alerting 24x7
  • Eventlog Review Monthly
  • Firmware Updates Included
  • Configuration Backup Monthly
  • Remote Technical Support Billed (time labour)
  • Onsite Support / Callout Billed (time labour)
  • Detailed Usage Reporting -
  • Emegency loan Firewall -
  • 3rd Party Network Penetration Testing -

Standard

$100 / mth

  • System Documentation Included
  • Connection Monitoring 24x7
  • Critical Event Alerting 24x7
  • Eventlog Review Monthly
  • Firmware Updates Included
  • Configuration Backup Monthly
  • Remote Technical Support Included
  • Onsite Support / Callout Included
  • Detailed Usage Reporting Included
  • Emegency loan Firewall -
  • 3rd Party Network Penetration Testing -

Platinum

$200 / mth

  • System Documentation Included
  • Connection Monitoring 24x7
  • Critical Event Alerting 24x7
  • Eventlog Review Monthly
  • Firmware Updates Included
  • Configuration Backup Monthly
  • Remote Technical Support Included
  • Onsite Support / Callout Included
  • Detailed Usage Reporting Included
  • Emegency loan Firewall Included
  • 3rd Party Network Penetration Testing 6 Monthly